Our Privacy Policy
Harmony Helpers Privacy Notice
This Privacy Notice explains how Harmony Helpers collects, uses, and protects your personal information. We are committed to transparency and compliance with UK data protection law.
Contact Details
Email: hello@harmonyhelpersva.co.uk
Phone: 01752 710063
Hours: Monday–Friday, 9am–6pm
What Information We Collect and Why
We collect and use personal information to deliver services, meet legal obligations, and respond to queries or complaints.
To provide and improve services:
Name and contact details
Address
Occupation
Payment details (e.g. card or bank information)
Feedback, compliments, or complaints
Records of meetings and decisions
To meet legal requirements:
Name and contact information
Any other data required by law
To handle queries, complaints, or claims:
Name and contact details
Address
Payment and account information
Correspondence records
Lawful Bases and Your Data Protection Rights
Under UK GDPR, we must have a lawful basis to collect and use your data. These include:
Contract
We need your data to enter into or fulfil a contract with you.
Legitimate Interests
We use your data in ways that benefit you or us, without causing harm. For example, contacting you about services.
Consent
We may ask for your permission to use your data. You can withdraw consent at any time.
Your Rights
You have rights under UK data protection law, including:
Right of access – Request a copy of your personal data
Right to rectification – Ask us to correct inaccurate or incomplete data
Right to erasure – Request deletion of your data
Right to restrict processing – Limit how we use your data
Right to object – Object to certain types of processing
Right to data portability – Request transfer of your data to another provider
Right to withdraw consent – You may withdraw consent at any time
We will respond to your request within one month. To exercise your rights, contact us using the details above.
Where We Get Your Information
We collect personal data directly from you.
How Long We Keep Your Information
We retain personal data only as long as necessary to fulfil the purpose it was collected for, or to meet legal and contractual obligations.
Who We Share Information With
We may share your data with trusted third parties such as professional consultants or service providers. We do not sell your data.
How to Complain
If you have concerns about how we handle your data, please contact us directly. If you're not satisfied with our response, you can contact the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint
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