Our Privacy Policy

Harmony Helpers Privacy Notice

This Privacy Notice explains how Harmony Helpers collects, uses, and protects your personal information. We are committed to transparency and compliance with UK data protection law.

Contact Details

Email: hello@harmonyhelpersva.co.uk
Phone: 01752 710063
Hours: Monday–Friday, 9am–6pm

What Information We Collect and Why

We collect and use personal information to deliver services, meet legal obligations, and respond to queries or complaints.

To provide and improve services:

  • Name and contact details

  • Address

  • Occupation

  • Payment details (e.g. card or bank information)

  • Feedback, compliments, or complaints

  • Records of meetings and decisions

To meet legal requirements:

  • Name and contact information

  • Any other data required by law

To handle queries, complaints, or claims:

  • Name and contact details

  • Address

  • Payment and account information

  • Correspondence records

Lawful Bases and Your Data Protection Rights

Under UK GDPR, we must have a lawful basis to collect and use your data. These include:

Contract

We need your data to enter into or fulfil a contract with you.

Legitimate Interests

We use your data in ways that benefit you or us, without causing harm. For example, contacting you about services.

Consent

We may ask for your permission to use your data. You can withdraw consent at any time.

Your Rights

You have rights under UK data protection law, including:

  • Right of access – Request a copy of your personal data

  • Right to rectification – Ask us to correct inaccurate or incomplete data

  • Right to erasure – Request deletion of your data

  • Right to restrict processing – Limit how we use your data

  • Right to object – Object to certain types of processing

  • Right to data portability – Request transfer of your data to another provider

  • Right to withdraw consent – You may withdraw consent at any time

We will respond to your request within one month. To exercise your rights, contact us using the details above.

Where We Get Your Information

We collect personal data directly from you.

How Long We Keep Your Information

We retain personal data only as long as necessary to fulfil the purpose it was collected for, or to meet legal and contractual obligations.

Who We Share Information With

We may share your data with trusted third parties such as professional consultants or service providers. We do not sell your data.

How to Complain

If you're unhappy with how we've handled your personal information, you have the right to make a data protection complaint to us directly. We take these seriously and want the chance to put things right.

You can raise a complaint with us in any of these ways:

You don't need to use any special wording or legal terms. Just let us know what your concern is and we'll treat it as a data protection complaint.

Here's what happens next:

  • We'll acknowledge your complaint within 30 days of receiving it.

  • We'll look into it properly and keep you updated as we go.

  • We'll let you know the outcome as soon as we reasonably can, along with an explanation of what we've done and anything we've changed as a result.

If someone is complaining on behalf of another person, we may ask for written confirmation that they're authorised to act for them before we can look into it.

If you're not satisfied with our response, you can escalate your complaint to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

Data Protection Colmplaomt Form